Privacy Policy

HNS Beauty Match collects the following information to provide better personalized recommendations:

• Skin quiz results (skin type, concerns, quiz date)
• Skin diary entries (date, photo, notes, skin rating, concerns)
• Customer feedback (category, rating, message, store name)
• Account information (name, email)

The information we collect is used to provide you with a better experience:

• Recommend products matched to your skin type and concerns
• Track skin changes over time and predict improvements
• Improve our service and in-store experience based on your feedback
• Suggest personalized skincare routines

Your data is stored securely:

• All data is stored on encrypted, secure servers
• Access is restricted to authorized users and administrators only
• Skin diary photos are stored privately under your account
• Data is retained only as long as necessary under applicable laws

Your personal information is never sold or shared with third parties:

• We do not share your personal information with third parties without your consent
• Only anonymized statistical data may be used for service improvement
• Information may be provided to authorities only when required by law

Data may be stored outside of Canada for service delivery:

• Cloud servers may be located outside of Canada; the privacy standards of the host country apply
• Only the minimum necessary data is transferred across borders
• We manage data in compliance with Canada’s PIPEDA standards

We use cookies and analytics tools to improve our service:

• We use cookies to collect usage statistics; data is anonymized
• Data is not linked to identifiable personal information
• You can block cookies via your browser settings

Data is retained only as long as necessary:

• All personal data (including skin diary photos) is deleted immediately upon account deletion
• Feedback may be retained in anonymized form after deletion for service improvement
• Data required by legal obligations is retained for the applicable period

Under Canada’s PIPEDA, you have the following rights:

• You can access and review your data at any time
• You can request correction of inaccurate information
• You can withdraw marketing consent at any time
• You can request full data deletion via account deletion
• Submitting feedback is entirely your choice

In the event of a data breach, we will notify you promptly:

• In the event of a personal data breach, users will be notified without delay in accordance with applicable laws
• We will transparently communicate the scope of the breach and remediation steps

If you have a complaint about how we handle your data:

• First, contact us through the Feedback page in the app
• If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada